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FAQ Measures Coronavirus (COVID-19)

The coronavirus (COVID-19) has the world in its grip. As a college university we are committed to our social responsibility, and have thus taken necessary actions and precautions to help prevent and slow down the spread of the coronavirus. By being proactive as a community we can safeguard the health of our own students and staff, as well as the well-being of those with whom we interact - especially vulnerable groups.

Nederlandse versie

A question or something to report about the coronavirus?  

  • Wanna know more about the general government guidance and measures?
    Check: www.info-coronavirus.be/en/
  • Wanna know more about the specific measures and initiatives within AP Hogeschool?
    Check: www.ap.be/coronap 

  • Do you have a question about the preventive measures within AP Hogeschool?
    Check our FAQ or send an email to: preventie.milieu@ap.be
  • Do you want to report a suspected or confirmed corona contamination within AP Hogeschool?
    Use the form on our intranet for students or intranet for staff 
  • Do you want to ask a question about a suspected or confirmed corona contamination within AP Hogeschool?
    Send an email to: coronatracing@ap.be or call +32 (0)3 220 59 99 (mon till fri from 9 am till 4 pm).


We try our very best to answer individual questions (by mail, telephone, social media DMs ...) in a timely manner. Thanks for your patience and understanding. 

 

FAQ

LAST UPDATE: Monday 23.10.2020 - 11h00 

We have collected the most recent measures and answers to frequently asked questions on this page. This information is updated continuously, so keep a close eye on this page. 

1. MEASURES

2. INTERNATIONAL MOBILITY 2020-2021


​​​3. WELL-BEING


4. ICT


5. CORONA

 

1. MEASURES

Which measures has AP University of Applied Sciences and Arts taken?

UPDATE MONDAY 23.11.2020

Higher education has received permission from the government to organise a bit more on campus from Monday 30 November 2020 onwards. Because the coronavirus unfortunately isn't fully gone yet, on campus activities will be organised under strict preventive measures

  • Classes 
    • theory = digitally from a distance as much as possible
    • practice = possible on campus a little more again
    • art and sport subjects = according to sector guidelines
  • Internships & workplace learning
    = continue according to sector guidelines and by mutual agreement between all parties involved 
  • Exams
    =  will be held digitally from a distance as much as possible 
  • Individual study spaces
    = remain available after registration (spots are unfortunately limited due to the circumstances) 
  • Libraries
    = remain open with minimal service 
  • Restaurants 
    = remain closed 
     

Why are these measures necessary?

The corona pandemic is nearing another critical stage: the number of infections rises sharply, the pressure on our health care workers is gradually reaching its limits and our society is getting more and more paralyzed. Therefore, extra actions are urgently required. Our AP-community counts more than 15.000 students and 1.600 staff and can play an important part in turning the tide. Thus, we are committing to our social responsibility. By limiting our personal contacts (on campus) even more, we can help curb further spread of the virus. 
 

Why do some measures keep changing? 

AP is closely following the guidelines issued by the Belgian government, VLHORA, World Health Organisation ... But the circumstances at home and abroad are changing very rapidly: by the day and even hour. Unfortunately, this inevitably causes some confusion and contradictory reports at certain times. 

The information below is based on the current state of affairs. We continue close monitoring of the situation. The information on this page is updated continuously. So keep a close eye on our communication channels (website, mailbox, Digitap, social media ... ) 
 

Who can I turn to with questions, problems or concerns? 

  • Specific question about your programme or course? Contact your lecturer.
  • General questions about your study program? Contact your study path advisor or Head of Programme
  • Specific question about your internship / workplace learning? Contact your counsellor.
  • Need help with study skills / planning? Contact your student counsellor.  

Not sure who to contact? Our Student Advice Point (STAP) will gladly help you.
 

Can I invoke corona as force majeure to reclaim credits? 

The Flemish Parliament has approved an arrangement for reimbursement of your learning account, if you have lost credits due to the force majeure caused by the corona-outbreak. However, there are certain conditions applied.

  • At least part of the course's educational activities took place after March 9th 2020
  • You failed to pass the final exam opportunity (i.e. you took part in the re-exams). 
  • You declare that corona (covid-19) has caused a force majeure situation.
     

The application procedure has been published on the website of the Flemish Ministry of Education and Training. 

  • If you have a Belgian or a foreigner’s identity card, you can apply digitally
  • If you do not have a Belgian or a foreigner's identity card, you can apply on paper. You will need your BIS-number. This is the same as your INSZ-number: an 11-digit code which can be found in iBamaflex (My file > Personalia). 
  • You have to file your application within 30 days after the publication of the final exam opportunity results.
     

Please note: AP is not responsible for the execution of this procedure, nor its final decision.

2. INTERNATIONAL MOBILITY

Is international mobility still possible during this academic year? 

Based on current government guidance AP has decided that international mobility during the academic year 2020-2021

  • within Europe
    • during semester 1: is allowed under specific terms and conditions
    • during semester 2: is allowed under specific terms and conditions
  • outside Europe
    • during semester 1: is not allowed 
    • during semester 2: will be decided in the course of semester 1 
       

FOD Foreign Affairs uses travel advice based on departure and return, which includes colour codes for countries and sometimes even regions. Due to the continuously changing situation and government guidance at home and abroad, there's still a chance that the current guidelines may change in the future. Keep an eye on this page and the government website for future updates.   

 

I have plans to travel abroad for a longer period of time as a student

Plans to travel abroad for min 1 month in the context of studies, internship/workplace learning?

TRAVEL ADVICE + GUIDELINES (DEPARTURE FROM FRI 25.09.2020)

  • Departure to a green zone
    is allowed
  • Departure to an orange zone
    is allowed under conditions*
  • Departure to a red zone
    is allowed under conditions*

IMPORTANT

  • *Departure under conditions = quarantine, test, mandatory documents ... can be met.
  • Destination within Europe? You are allowed to continue or start your preparations (e.g. book stay and/or transport, possible costs).
  • Destination outside Europe? Travel in semester 1 is not possible. The decision for semester 2 will follow. So for now, it's best to wait with (further) preparations (e.g. book stay and/or transport, possible costs)
  • You have to follow local guidelines, standard procedures and associated approvals. You take into account that the actual departure still relies on possible government restrictions at that point.  
  • You yourself check what needs to be done upon arrival in Belgium.  

 

I have plans to travel abroad for a shorter period of time as a student

Plans to travel abroad for max 1 month in the context of studies, internship/workplace learning, excursions?

TRAVEL ADVICE + GUIDELINES (DEPARTURE FROM FRI 25.09.2020)

  • Departure to a green zone
    is allowed
  • Return from a green zone
    no further actions required 
  • Departure to an orange zone
    is allowed under conditions*
    • not possible when quarantine is required  
    • not possible for groups (to avoid that not everyone may be able to join in) 
  • Return from an orange zone
    • mandatory quarantine at home  (= you cannot visit the campus)
  • Departure to a red zone
    is allowed under conditions*
    • not possible when quarantine is required  
  • Return from a red zone
    • mandatory quarantine at home (= you cannot visit the campus) 

IMPORTANT

  • *Departure under conditions = quarantine, test, mandatory documents ... can be met.
  • The decision whether you can depart can only be made 2 weeks beforehand. You must wait until then to start your preparations (e.g. book stay and/or transport, possible costs).
  • You have to follow local guidelines, standard procedures and associated approvals. You take into account that the actual departure is still relies on possible government restrictions at that point.  
  • You yourself check what needs to be done upon arrival in Belgium. 
  • Short travels in the context of internship/workplace learning do not fall under the guidelines above. In such cases you must follow the guidelines from your internship location/employer.  

 

I have plans to travel abroad for a shorter period of time as a staff member

Plans to travel abroad for min 1 overnight stay?

TRAVEL ADVICE + GUIDELINES (DEPARTURE FROM FRI 25.09.2020)

  • Departure to a green zone
    is allowed
  • Return from a green zone
    no further actions required 
  • Departure to an orange zone
    is allowed under conditions*
    • not possible when quarantine is required  
    • if a coronatest is required, AP covers the costs 
  • Return from an orange zone
    • mandatory quarantine at home (= you cannot visit the campus)
  • Departure to a red zone
    is allowed under conditions*
    • not possible when quarantine is required 
    • if a coronatest is required, AP covers the costs  
  • Return from a red zone
    • mandatory quarantine at home (= you cannot visit the campus) 

IMPORTANT

  • *Departure under conditions = quarantine, test, mandatory documents ... can be met.
  • The decision whether you can depart can only be made 2 weeks beforehand. You must wait until then to start your preparations (e.g. book stay and/or transport, possible costs).
  • You have to follow local guidelines, standard procedures and associated approvals. You take into account that the actual departure still relies on possible government restrictions at that point.  
  • You consult with your supervisor. Check the intranet for the full procedure.  
     

Who can I turn to with individual questions?

  • Questions about your situation as a student abroad / international student in Belgium? Contact our International Office: international@ap.be
  • Questions about corona w.r.t. quarantine, testing or (possible) contamination? Contact our AP Contact Tracing Team by email: coronatracing@ap.be or telephone: 03 220 59 99 (mon till fri between 9-12 am & 1-4 pm).

 

3. WELL-BEING

    I am feeling stressed or anxious. Who can I turn to? 

    Do you feel stressed, anxious or overwhelmed? That's perfectly normal under these circumstances. Our AP-psychologists share some useful insights in this article

    Feel the need to talk? These organisations offer a listening ear: 

    And of course, students can also reach out to our student services (STUVO):

    I am ill. How should I report this? 

    • Students: follow the regular agreements 
    • Staff: follow the regular agreements.  
    • A suspected or confirmed corona contamination? Check here
       

    I don't have a quiet place to work / study at home? 

    We understand that this is rather difficult under the current circumstances. 

    • Students: Having trouble studying at home? Contact our student services (STUVO).
    • Staff: Be sure to check the guidelines for teleworking on Intranet. Are you unable to work from home, due to work, personal or other reasons? Contact your supervisor. 
       

    Who can I turn to with questions, problems or concerns about financial issues? 

    Are you no longer able to pay the bills for your student housing? No room in your budget to buy a laptop? Unsure how you're gonna make ends meet in the weeks to come? Our student services (STUVO) can help you with all sorts of financial issues. 
     

    Who can I turn to with questions, problems or concerns about housing issues?

    Contact our student services (STUVO).

     

    4. ICT

    Where can I find support with regard to digital teaching?

    Do you have questions about digital education / collaboration, screencasts, online tests ...? Please consult the overview listed on Digitap. Can't find what you are looking for or do you have specific questions about Digitap? Contact learning@ap.be.
     

    How can I keep my computer virus-free?

    As we, unfortunately, recently experienced ourselves, hackers are taking advantage of the current rise in telework to develop and spread new viruses. Make sure you install a virus scanner. If needed, you can buy one via AP
     

    I  don't have (decent) internet access at home? 

    We are looking for solutions together with telecom operators. Students can contact our student services (STUVO).
     

    I don't have a (decent) laptop at home? 

    • AP-students can buy a laptop online via Campusshop, which offers a student discount and swift service.
    • If needed, you can even take out a flexible and interest-free student loan via STUVO (the amount depends on your field of study). If your request is approved, you'll receive a vouchercode by e-mail. 
       

    How can I reach the ICT-helpdesk?

    Contact your campus helpdesk (details are listed on ICTPedia). You can ask for help:

    • By mail. Summarize your problem and don't forget to add all the necessary details (screenshot, application, server name ...) and a telephone number so we can reach you. 
    • By telephone: You can call on workdays between 8h00 and 21h30. Can't get through? Try another campus of simply send us an e-mail. 
       

    5. CORONA

    Please visit the official government website for general information and government guidelines on the coronavirus (COVID-19) outbreak. 

      What is the coronavirus? 

      • Coronaviruses (CoV) are basically a large family of viruses which cause illness ranging from a common cold to more severe diseases such as MERS (Middle East Respiratory Syndrome) and SARS (Severe Acute Respiratory Syndrome). They are transmitted between animals and people, although transmission from human to human is also possible. 
      • A new coronavirus (nCoV) is a new strain that has not been previously identified in humans. 2019-nCoV or COVID-19 is the name of a newly discovered coronavirus involved in the current outbreak which started in December in Wuhan, China. Since then, the disease has spread worldwide. Check the World Health Organisation for more detailed information.
         

      What are the symptoms of the coronavirus? 

      The current coronavirus (COVID-19) is highly contagious and its symptoms are extremely difficult to distinguish from other respiratory infections. Possible symptoms may be:

      • acute fever
      • cough
      • respiratory problems
      • muscle pain
      • sore throat
      • headache
      • sometimes diarrhea

      Contact your doctor / GP by telephone if you have one or more of these symptoms. Don't just go to the waiting room / emergency room. 

      Not sure if your symptoms are related to covid-19? Check out Online Corona Zorgpad. This online guidance tool has been developed by the Flemish hospitals to assist with early triage of patients. 
       

      Which precautionary actions can I take?  

      • Stay home if you are or feel sick.
      • Keep your distance (at least 1,5 m) from others.
      • Wash your hands frequently and thoroughly (40 à 60 sec) with water and soap.
      • Disinfect your hands, your seat, your materials ... on a regular basis.  
      • Cough or sneeze in a paper tissue, which you throw away immediately in a closed-off trash can.
      • No tissue on hand? Cough or sneeze in the crook of your arm.
      • Avoid physical contact (shaking hands, kissing, hugging, touching ...)
      • Avoid contact with people who are ill or at risk. 
      • Avoid touching your face with your hands.